Türkçe

Refund and Cancellation Policy

Effective date: July 31, 2026

This policy applies to services purchased from Jet Sharing Mobility Inc. under the VisaForma brand.

To request a cancellation or refund, email account@visaforma.com and include your name, order number, and reason for the request.

1. Before work begins

If you cancel before VisaForma begins performing the purchased service, we will refund the VisaForma service fee in full.

2. After work begins

If work has begun but the service has not been completed, we will determine the refundable amount based on the part of the service not yet performed.

We may retain a proportionate amount for work already completed, including:

  • creation of a personalized checklist;
  • review of submitted information;
  • preparation or population of application forms;
  • document review;
  • human consultation;
  • appointment or submission work;
  • non-refundable third-party costs that you approved in advance.

We will provide an explanation of the calculation on request.

3. After completion

Once the purchased service has been fully performed, the VisaForma service fee is generally non-refundable, subject to mandatory consumer rights.

A service may be considered completed when the specific deliverable purchased has been provided, for example:

  • a personalized checklist has been delivered;
  • the agreed document package has been reviewed;
  • prepared forms have been delivered for approval;
  • the application has been submitted where submission was included and legally permitted;
  • the agreed appointment-assistance work has been completed.

4. Statutory right of withdrawal

If mandatory consumer law gives you a right to withdraw from a distance contract, you may exercise that right within the applicable statutory period.

For consumers in Türkiye, this period is generally 14 days from the date the service contract is concluded, subject to applicable exceptions and legal requirements.

If you ask VisaForma to start work during the withdrawal period:

  • you may be charged a proportionate amount for work performed before your withdrawal request;
  • you may lose the right to withdraw after full performance if you expressly requested immediate performance and acknowledged that consequence before work began.

Nothing in this policy limits a mandatory withdrawal or refund right.

5. Government and third-party fees

Government, consular, visa-center, courier, translation, insurance, appointment, and other third-party fees are separate from the VisaForma service fee.

If such a fee is paid directly by you, VisaForma cannot refund it.

If VisaForma collects and remits a fee on your behalf, it is refundable only to the extent the recipient returns it or the law requires a refund.

We will disclose known non-refundable third-party charges before you authorize them.

6. Visa refusals and government delays

VisaForma does not refund its service fee solely because:

  • an application is refused;
  • an authority requests additional documents;
  • an appointment is unavailable or delayed;
  • processing takes longer than expected;
  • a visa is issued for a shorter period than expected;
  • the applicant changes or cancels travel plans;
  • entry is refused at the border.

These outcomes are controlled by government authorities and do not by themselves indicate that VisaForma failed to provide the purchased service.

This does not affect your right to a remedy if VisaForma did not provide the service with reasonable care or materially failed to deliver the purchased scope.

7. VisaForma cannot provide the service

If VisaForma cannot provide the purchased service due to its own error or because the selected service is unavailable, we will offer:

  • a reasonable alternative accepted by you;
  • a refund for the unperformed part; or
  • a full refund where no material part of the service was provided.

8. False, fraudulent, or unusable information

We may terminate the service if you provide fraudulent documents, knowingly false information, or refuse to provide information required to proceed lawfully.

In that case, any refund will be limited to the unperformed part of the service after deducting work already completed and approved non-refundable third-party costs.

We will not submit documents that we reasonably believe are fraudulent or unlawfully altered.

9. Duplicate payments

Verified duplicate charges will be refunded in full.

10. Refund method and timing

Approved refunds will normally be returned to the original payment method.

VisaForma will initiate an approved statutory withdrawal refund within the period required by applicable law and otherwise normally within 10 business days after approval.

Your bank or payment provider may require additional time to display the refund.